Refund policy
Returns
If you are not satisfied with your purchase, you may request a return within 14 days from the date you receive your order.
Returned items must be:
- Unused
- In their original condition
- In the original packaging
- Accompanied by proof of purchase
To request a return, please email info@vizalore.com before sending any items back. Returns sent without prior approval will not be accepted.
Once your request is approved, we will provide details on the return process and shipping instructions.
Product issues and incorrect orders
Please check your order as soon as it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can review the issue and arrange an appropriate solution.
Items not eligible for return
We do not accept returns for the following:
- Customized or made-to-order items
- Discounted or sale items
- Gift cards
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original product following the return process above and place a new order once the return is approved.
Refund processing
After we receive and inspect your returned item, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If you have not received your refund after 15 business days from approval, please contact us at info@vizalore.com.